Under Maintenance

Please note that ICMC RSC TuME recently transitioned to a new refugee case management system. Until further notice, RSC TuME Refugee Information Website will be under maintenance to align our website to the new system. During this time, case status information will be temporarily unavailable on our website. In the meantime, rest assured that we will contact you to inform you whenever updates are available for your case.

Our staff remain available to answer your questions about your case, therefore you may continue to reach us via email and telephone using the information below.

In Lebanon, please call +(961) 1 612245 between the hours of 13:00 and 15:00 every weekday. Staff will not be available to take your call outside of these hours. Please note that call volumes may be high so you may need to wait to speak to someone. You may also email us anytime at info.rsc@icmc.net and a member of our staff will follow up with you as soon as possible.

In Turkey, please call +90 212 219 2055 between the hours of 13:00 and 15:00 every weekday. Staff will not be available to take your call outside of these hours. Please note that call volumes may be high so you may need to wait to speak to someone. You may leave a voicemail message every weekday, between the hours of 08:00 and 13:00. You may also email us anytime at info.rsc@icmc.net and a member of our staff will follow up with you as soon as possible.

Thank you in advance for your patience and cooperation